How to Process refunds with Lightspeed Payments

How to Void or Refund a Transaction

Full Refund or Reopen a Transaction

1. Go to Receipts
   Locate the receipt for the transaction you want to refund.

Choose an Action

• Reopen:

  • Reopens the original transaction.

  • Refunds the amount back to the card.

  • Prompts you to select a new payment method.

• Full Refund:

  • Cancels the transaction entirely.

  • Refunds the full payment to the original card.

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Partial (Item) Refund on the Till (Integrated)

Note: For Pay At Counter this is supported for single and multiple payment transactions. For Pay At Table this is only supported on single payment transactions.

1. Navigate to Receipts
   Search for and select the receipt related to the transaction.

2. Open Receipt Actions
   After selecting the receipt, click on “Receipt Actions.”

Choose Partial Refund
This will allow you to refund specific items from the transaction.

Select Items to Refund

• Choose the individual items you wish to refund.

• Click “Continue to Refund Reason.”

Choose a Refund Reason

• Select the reason for the refund.

• Click “Continue.”

Confirmation

• A confirmation screen will appear showing the amount refunded.

• This indicates the partial refund has been successfully completed.

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Partial (Amount) Refund on the Till (Integrated)

To do refunds by amount you need to create a "refund discount"

Once the discount is created you will be able to select "Discount" from the receipts menu. From here you will be able to select the discount and enter an amount to refund. 

Note: For Pay At Counter this is supported for single and multiple payment transactions. For Pay At Table this is only supported on single payment transactions.

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Initiate a Refund via Back Office

On the Payment Details screen, click the ‘Refund’ button in the top-right corner to begin the refund process.

Note: The ‘Refund’ button is only available if the payment is eligible for a refund.

 Enter Refund Amount

In the ‘Refund Payment’ window:

• Enter the amount you wish to refund in the ‘Refund Amount’ field (partial refunds are allowed).

• Optionally, you can add a note for reference.

Note: The refund amount must not exceed the original payment amount.

Note: Refunds done from Financial Services don't update the other backoffice reports, you will need to either void the original receipt or create a backoffice transaction to balance your figures.