Why am I seeing "Enter a Connection Code"?

Why am I seeing "Enter a Connection Code"?

If you are seeing a screen requesting a Connection Code this requires support desk intervention

This could mean a few things;

1. The App has been deleted and redownloaded
2. The iPad has been disabled from the back office
3. You have exceeded your current license subscription and we need to update you

In all instances, we will need to provide you this code to get you sorted.

Do not panic, this can be resolved in a 5-minute phone call to our support desk on 01923 601 820 Option 2 if this is disrupting trade or by submitting an email ticket and we will respond in due course.