Transaction Void

Is the Card Machine showing ‘Transaction Void’?

1. Make sure end of day has been completed from the previous day. Follow the steps below:

• Menu x 2
• Select F1 for Reports
• Enter Supervisor Password
• Select F1 for end of day

2. Reboot the device. Press and hold both the Clear (yellow) button and the ‘-.’’ (below the number 9) until the device reboots.
3. Complete a TMS call. Following these steps

• Press Menu x 2
• F3 for Supervisor
• Enter the Supervisor code (escalate to a manager)
• Press Menu again
• Select Call TMS

This will pull down any updates which the device may need.