Editing Payment Type for a Receipt on Back Office

This is a quick guide around how to change a payment type once the order has been put through and the incorrect payment type was selected. Mistakes happen all the time and fortunately, Lightspeed has the option to rectify this.

A key point to remember here is that you are unable to change this on the same business day and CAN ONLY be amended once the current business day is over. (K Series default business day period start at 5:30 am and close at 5:29 am)

To change this and ensure your numbers add up and the end of the month you'll need to initially find the receipt under:

Reports > Reports > Receipt report

https://manager.lsk.lightspeed.app/receipt/index/day/

Once you're in this location, select the receipt you'd like to amend:

And now you're at the last step and all you have to do is choose the correct payment type, hit save and give a reason as to why this has been changed:

If you have any trouble with this or need further help, feel free to contact support at [e-mail] or call us on 020 4505 3555.